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Return Policy

Return Terms

a) If you are not completely satisfied with your item purchase in the first 7 days of the delivery date, please return the item to us and we will issue a full refund towards the original form payment. Items must be return with original packaging materials, sales receipt or packing list, warrantee/registration cards and instruction manuals.  With all returns shipping/handling is to be paid by the customer and is nonrefundable.

b) Refunds will be applied back to the customers bank account purchase. If payment was made by check or money order, refunds will be issued by check. Please include your sales receipt or packing slip. Please send all returns via an insured and/or traceable carrier.

New Product Return Conditions

Parts must be returned with the original packaging intact, suitable for restocking as new.

We cannot accept returns for items ...

  • if the product packaging is torn open or the original packaging is damaged or incomplete.
  • if the product has been used, installed or altered in any way.
  • if more than 30 days have elapsed since the order was shipped.
  • if the product is a special order item that we do not normally stock in our warehouse.

New Product Return Procedure and Processing

  1. Please request a return authorization by calling our team at return@enginepartsone.com. We will email return instructions to you within 24 hours during weekdays.

  2. Return products securely packaged by UPS or US mail according to the instructions you receive. It is always best to use a traceable shipping method or one that offers delivery confirmation.

  3. MarineEngine.com will issue a refund for the purchase price of the items meeting the return conditions listed above. Original and return shipping charges are non-refundable.

Please Note: Once we receive your return, it can take 7-10 business days to complete the return process and issue a refund.

 

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